Procedures for Disclosure, Correction, Suspension of Use, etc. of Personal Information

If you make a request for disclosure, correction, addition, deletion, suspension of use or elimination, or suspension of provision to a third party (hereinafter referred to as “request for disclosure, etc.") of your personal information held by us in accordance with the provisions of the Act on the Protection of Personal Information, we will respond as follows.

  1. Contact Information to Submit a Request for Disclosure, etc.,

    To make a request for disclosure, etc., please send the prescribed application form together with the required documents to the following address by postal mail.
    〒108-6222
    22F, Shinagawa Intercity C Tower, 2-15-3 Konan, Minato City, Tokyo, Japan
    Personal Information Protection, Human Resources Administration Department, Tokyo Gas Real Estate Co., Ltd.

  2. Documents (Forms), etc. to be submitted upon request for disclosure, etc.

    To make a request for disclosure, etc., fill out the prescribed form (Request Form for Disclosure of Personal Information) and mail it to the above address, enclosing documents for identification.

    • Personal Information Disclosure Request Form
    • Identification documents

      Please enclose any two of the following
      Copies of official documents such as driver's license, certificate of residence (original), health insurance card, passport, etc., and certificate of seal registration (original) with photo, address, name, and date of birth within the validity period

  3. Request for Disclosure, etc., by Proxy

    If the person making the Request for Disclosure, etc. is the legal representative of the principal, minor, or ward of age, or a proxy authorized by the principal, please enclose the following documents for identification of the proxy in addition to the documents for identification above.

    • In the case of a voluntary representative

      A letter of attorney and a certificate of seal registration (original within 6 months) for the person subject to disclosure

    • In the case of a parent

      Copy of family register (original), copy of residence certificate (original within 6 months)

    • In the case of the guardian of a minor

      Abstract of family register (original), court order of appointment (copy within 1 month)

    • In the case of the guardian of an adult ward

      Abstract of family register (original), court order of appointment (copy within 1 month)

  4. Method of Response to Requests for Disclosure, etc.

    We will respond to your request electronically or in writing according to the information in the request form.

  5. Personal Information Obtained in Connection with Requests for Disclosure, etc.

    Personal information obtained in connection with a request for disclosure, etc. shall be handled only to the extent necessary for the request for disclosure, etc. Documents submitted will be properly managed and disposed of after the response to the request for disclosure is completed.

  6. Grounds for Non-Disclosure of Personal Information

    In the following cases, we may not be able to respond to requests for disclosure, etc. In such cases, we will notify you with the reason for the decision.

    • If we are unable to verify your identity, such as when the address on the invoice, the address on the documents for identity verification, and our registered address do not match.
    • If the right of representation cannot be verified when a request is made by a proxy
    • If there is a deficiency in the prescribed request documents
    • If the subject of the Request for Disclosure, etc. does not exist in the personal information held by the Company
    • If there is a risk of harm to the life, body, property, or other rights or interests of the person concerned or a third party
    • If there is a risk of significant hindrance to the proper conduct of our business
    • If it is necessary for us to cooperate with a government agency, etc., in performing its duties as prescribed by law.
    • If it would violate laws and regulations other than the Act on the Protection of Personal Information
  7. Revisions

    This Procedure for Requesting Disclosure, etc. may be revised in part to protect customers' personal information and to comply with changes in laws and regulations. Please confirm this procedure each time you make a request for disclosure, etc.

  8. Inquiries

    Human Resources Administration Department, Tokyo Gas Real Estate Co., Ltd.

    Address: 22F, Shinagawa Intercity C Tower, 2-15-3 Konan, Minato City, Tokyo 108-6222, Japan

    TEL: 03-3471-6901 (switchboard)

    FAX: 03-6433-1581

    Please refer to the Company Profile section for the name of our representative and other information.

Authored on January 1, 2025